Nothing about your business is written down - it all just lives in your head.

An operations consultant maps how your business actually runs today, writes down the processes and decisions that currently live only in people's heads, and installs a structure - ownership, documentation, and decision rights - so the business runs consistently whether or not the founder is in the room.

Start by writing down your core processes, assigning clear ownership for every recurring decision, and installing a simple weekly rhythm for tracking priorities. Most founders find that documenting the top 10-20 processes and clarifying who decides what removes the majority of daily bottlenecks.

A typical build includes a documented operating structure covering vision and priorities, an accountability chart with clear ownership, a written set of SOPs for core processes, and a decision rights framework so approvals do not all default to the founder.