Everyone reports to you for every decision, even the ones that should not need you at all.
A clear decision rights and delegation framework that tells your team exactly what they can decide on their own, what needs a manager, and what actually needs you.
The pattern we see over and over
Most founder-led businesses have no written answer to a simple question - who is actually allowed to decide this? Without one, every decision defaults to the founder, no matter how small. The RACI model fixes this by assigning four clear roles to every recurring decision: who is Responsible for doing it, who is Accountable for the result, who must be Consulted first, and who just needs to be Informed afterward.
We map every recurring decision type in your business and assign each one using this model, then build a delegation matrix that sets clear thresholds - the specific situations where a decision genuinely does need to come to you, and everything else that no longer should.
The framework is documented, communicated to the team, and trialled for 30 days against real decisions in a live workshop and implementation process, so it reflects how your business actually operates rather than a theoretical org chart.
How it runs
What you get
What affects the cost?
Every engagement is scoped to your situation - not a fixed menu price. We quote after a 30-minute discovery call, never before. Three things shape the investment:
A business with a handful of repeat decisions is faster to map than one with dozens across every function.
More roles to define and align means more time spent assigning and communicating decision rights.
Untangling decisions that already pass through several informal layers takes more time than a flatter structure.
The discovery call is free and comes with no obligation. We will tell you on the call whether this engagement is right for your situation - and give you a fixed quote before any work begins.
Frequently asked questions
Start by mapping every recurring decision your team currently escalates to you, then assign clear ownership for each one using a decision rights framework. Once people know exactly what they are allowed to decide without checking with you, most of the escalations stop on their own.
A RACI matrix assigns four roles to every decision or task - who is Responsible for doing it, who is Accountable for the outcome, who should be Consulted before it happens, and who just needs to be Informed after. Mapping your recurring decisions this way removes the ambiguity that causes everything to land on the founder.
Delegating authority works best when it is written down, not implied. Define exactly which decisions each role can make independently, which need a manager's sign-off, and which still require founder approval - then communicate it clearly and hold to it, even when it would be faster to just decide yourself.
Related reading
Ready to fix this?
Book a free 30-minute discovery call. We will tell you whether this engagement is right for your situation - and give you a fixed quote before any work begins.