Team Handbook

A written record of how the business actually works, so culture survives growth instead of diluting with every new hire.

EngagementFixed-scopeTimeline2 weeksFrameworkTeam Handbook & Culture PlaybookAI LayerOptional

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Sound familiar?

The pattern we see over and over

Culture exists only in the founder's head, so it gets reinterpreted, and diluted, with every new hire.

New joiners cannot tell what is actually valued here versus what just gets said in the interview.

Team norms, how decisions get made, how feedback is given, are inconsistent because they were never written down.

As the team grows past the founder's direct reach, culture starts drifting in ways nobody intended.

The framework

The Team Handbook & Culture Playbook

We document how the business actually operates day to day: values in practice, communication norms, how decisions get made, and what good looks like here.

The handbook becomes the reference every new hire reads in week one, and every existing employee can point back to when the team grows beyond the founder's direct reach.

How it runs

Interview leadership and the team

We talk to founders and existing employees to capture how the culture actually works in practice, not just in theory.

Draft the handbook

We write the handbook in plain language covering values, norms, and how things actually get done.

Review and refine

We review the draft with leadership to make sure it reflects the business accurately, not an idealised version.

Roll out and handover

We hand over the finished handbook with a short plan for introducing it to the team.

What you get

✓Complete team handbook

✓Values in practice, not just on a wall

✓Communication and decision-making norms

✓New hire culture orientation section

✓Team norms and working practices

✓Rollout plan for the team

What affects the cost?

Every engagement is scoped to your situation - not a fixed menu price. We quote after a 30-minute discovery call, never before. Three things shape the investment:

Team size and structure

Larger, multi-department teams need more input gathering to reflect the culture accurately.

Number of leadership interviews

More voices captured means a more accurate, but longer, drafting process.

Level of existing documentation

Some existing values or culture docs speed up the draft; starting from nothing takes longer.

The discovery call is free and comes with no obligation. We will tell you on the call whether this engagement is right for your situation - and give you a fixed quote before any work begins.

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Frequently asked questions

No. The handbook captures how the business actually operates, communication norms, decision-making, working practices, not just aspirational values statements.

We interview leadership and existing team members directly, so the handbook reflects your actual culture rather than a template version of one.

Yes, the handbook is built as a living document you can update as the business and its culture evolve.