Stop finding out a client is unhappy from their cancellation email.

A health score for every account, built from the signals already in your systems - updated weekly, flagging at-risk clients before they decide to leave.

EngagementFixed-scope Timeline3-4 weeks FrameworkNPS + Churn Monitoring AI LayerIncluded

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Sound familiar?

The pattern we see over and over

A client goes quiet for three weeks and nobody notices until the renewal call.

Support tickets pile up and nobody connects that pattern to renewal risk.

Your best account manager leaves, taking the only person who knew which clients were shaky.

You find out a client cancelled from an email, not from a warning that gave you time to act.

The framework

NPS + Churn Signal Monitoring

NPS surveys tell you how a client feels. Churn signal monitoring tells you what a client is doing - usage drops, slower responses, delayed payments, increased support tickets. Together they give you a complete picture of account health before any conversation happens.

We build a health score model that pulls 4-6 signals from your existing systems - your CRM, billing tool, support inbox, and communication history. Each signal is weighted by how predictive it is for your specific client base. The output is a green, amber, or red rating per account, updated every week.

When a client turns amber, a save action triggers automatically. When they turn red, a save playbook activates with specific steps, specific owners, and a specific deadline. No more relying on someone's gut feeling about which accounts to worry about.

How it runs

Map every retention signal already sitting in your systems

We audit your CRM, billing, support, and communication tools to identify which data points predict churn in your specific business.

Build the health score model and risk thresholds

We design the scoring model - which signals matter most, how they are weighted, and what score triggers amber versus red status.

Design the save playbooks by risk tier

We build a specific save playbook for each risk level - who owns it, what they do, what they say, and what the deadline is.

Install the dashboard and automate the alerts

The health score dashboard goes live and weekly at-risk alerts are automated - no manual checking required.

Train the team and run the first save cycle

We train whoever owns account management and run the first live save cycle with you to confirm the system works end to end.

What you get

✓Live customer health score dashboard - green, amber, red per account

✓Weekly at-risk account alert - automated, no manual checking

✓Tiered save playbooks - low, medium, and high risk versions

✓Signal mapping document - every data source connected and weighted

✓Account owner training - team knows what to do when a client turns amber

✓First live save cycle run - confirmed working before we hand it over

What affects the cost?

Every engagement is scoped to your situation - not a fixed menu price. We quote after a 30-minute discovery call, never before. Three things shape the investment:

Number of active accounts

More accounts to score means more data sources to connect and more thresholds to calibrate for your specific client base.

Number of systems holding client data

A business running on one CRM is simpler to instrument than one where client data is split across three or four tools.

Number of account owners to train

Training one account manager is faster than embedding the system across a team of six who each manage different portfolios.

The discovery call is free and comes with no obligation. We will tell you on the call whether this engagement is right for your situation - and give you a fixed quote before any work begins.

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Frequently asked questions

Start by making churn visible before it happens. Most UAE SMEs only see churn in their bank account - a client stops paying and that is the first signal. A customer health score changes this. It tracks 4-6 behavioural signals per account every week, so you see the risk building weeks before a cancellation, giving you time to act.

A customer health score is a simple red-amber-green rating per account, updated weekly based on measurable signals - response times, invoice payment speed, support ticket volume, engagement frequency. You need one if you have more than 10 active clients and rely on any of them for significant revenue. Most MENA SMEs lose accounts they could have saved because nobody saw the warning signs.

Yes. The health score model is built to pull signals from wherever your client data already lives - your CRM, your billing system, your support tool, even WhatsApp response logs. We map your existing data sources in week one before designing the model.